In call Management

Integrated Call Management solution is a unique product that seamlessly bundles up several different solutions like: Missed Call Alerts, USSD and Voice Mail Server, SMS Chat, IVR onto one single platform where our ICM server based on requisite subscription handles the unanswered, uncompleted and missed calls intelligently. The ICM server also allows the subscriber to set a profile on the network that allows the different handling of the unanswered or uncompleted calls to the subscriber in a variety of different ways.

The ICM enables the network with the ability to capture unanswered and uncompleted calls. With ICM, mobile subscribers get the insurance to have all missed calls reported even if their phones are switched off or out of network coverage. Subscribers busy on another call or busy in meetings can convert the invasive voice calls into non invasive USSD or SMS based chatting sessions with the caller or can simply appreciate the service as reminder for unanswered or rejected calls. Uncompleted and unanswered calls are frequently routed to voicemail. However, voicemail service may not be available or often the calls are released without any message. Therefore, the calls not charged while the called subscribers left with no information about the missed call. ICM will increase user experience while creating new charging opportunities for the operator.