Selfcare

Self Care enables the end customers to manage their account and control their services themselves. In this age of increasing churn rates, falling ARPU, increased operational costs, operators are looking for ways of improving the service and customer experience to attract and retain subscribers.

There is no limit to the kind of services that can be exposed by the operators can be many, e.g. customers can consult their bills, their remaining credit, change their profile, activate services, recharge their account etc. This helps the customers take care of their issues at their own convenience and it helps the operators cut down on the customer care cost.