Hosted Voice Exchange 

Overview:

Netxcell has started the first hosted voice exchange in India, mobiSmart. mobiSmart works as an automated voice dialer with voice and language of your choice. With this intelligent tool, a single communication could be passed on to “N” number of persons in an instant, personalized and highly cost effective manner.

Business Problem Addressed:

  • India has a diverse language culture with essentially 18 National Languages, 22 regional languages and thousands of dialects. This means that there is no uniform language that could be understood by all. This product enables that language customization to reach out a message to all groups of the Indian society in hardly any time.
  • India comprises of a large section in society that are not well versed with the English text. This tool would enable enterprises to reach out to masses through voice and that too in their preferred language.
  • Using mobiSmart communication can be sent to landlines users as well, thus adding 50 million base to the tele-communication scenario

    • Features:

  • mobiSmart HVX can detect answering machines also and can leave messages
  • mobiSmart allows you to manage personal call backs and call backs in automatic or customizable mode. By contact type, call back rules can be set to absent, busy, answering machines and abandon calls. It will dial the numbers in your call list based on criteria’s that can be set on a per individual campaign basis. You master so perfectly the exploitation of your files by calling back every target the most relevant time slots.
  • For each campaign you have the ability to define criteria's to your call list in order to manage and control your call scheduling: time zones, predefine filers, client types, mobiSmart will respect these criteria’s and will dial records depending of the time slots defined. These call scheduling features allow you to drastically increase your contact rat

    • Benefits to the Client:

  • Deliver or obtain responses from members, employees, customers and prospects.
  • Give notifications when required
  • Marketing products & services
  • Announcements
  • Give reminders like EMI, Insurance premium  
  • Confirm preset appointments, pre-scheduled meetings & conferences
  • Can also get yes/ no responses 
  • Can leave a message on the answering machine
  • Offer the option to press key and get transferred to a telemarketing agent (Under testing)
  • Retries the numbers that were busy or unanswered
  • Imports databases when requested
  • Lead generates for mortgage brokers
  • Fundraising for social cause
  • Event notification for churches, parties and organizations
  • Business pickup/delivery phone notifications
  • Appointment reminder
  • Political campaign promotion, voter registration, vote reminders
  • IT support staff for alert escalation process
  • Record and voice broadcast in your own voice

    • Revolutionary voice messaging
  • India comprises of a large section in society that are not well versed with the English text. This tool would enable enterprises to reach out to masses through voice and that too in their preferred language.
  • Using mobiSmart communication can be sent to landlines users as well, thus adding 50 million base to the tele-communication scenario
    • Manage Callback

    mobiSmart allows you to manage personal call backs and call backs in automatic or customizable mode. By contact type, call back rules can be set to absent, busy, answering machines and abandon calls. It will dial the numbers in your call list based on criteria’s that can be set on a per individual campaign basis. You master so perfectly the exploitation of your files by calling back every target the most relevant time slots.