Missed Call Alerts

Overview:

Netx Missed Call Alerts service mobile subscribers get the insurance to have missed calls reported when their handsets are powered off or when they are out of coverage area. The notification is sent in the form of an SMS containing the Caller ID of the party that was trying to reach them.

Business Problem Addressed

  • Better end user experience by providing value enhanced telephony service
  • Increase in dial outs by informing customers of calls missed, thus improving ARPU figures.
  • An alternative channel for promotion of other services by inserting sponsored Advertisement strings into Missed Call alerts.
  • Enhancing customer satisfaction by enabling them with a method to track all missed calls.
  • Improve in top-line by creating a new revenue stream through MissMobile subscriptions.
  • No customer training is required as the system is very easy to use

    • Features:

  • SMS notification about their missed calls
  • Capturing missed calls through SS7 ISUP Link
  • Multi Lingual SMS notifications in its own language
  • Alerts available for inbound and outbound roamers as well
  • Personalized CLI based on handsets contact list.
  • Web based administration and OMC
  • Supports Multi Operating System like Linux, windows and Solaris.
  • Fault trapping through SNMP
  • Redundant Architecture
  • Real-time monitoring




    • Benefits to the Client:
  • Indirect revenue through increase in the call traffic
  • SMSC independent to deliver messages without loading.
  • Customizable alert content with provision to automatically add advertisement
         footers
  • Highly scalable and supports very high volume of missed call alerts
  • One single server with four signaling links can support an active subscriber      base of 500,000+ users.
    • Enhance Customer Satisfaction

    Enhance customer satisfaction by enabling them with a method to track all missed calls.