Omni-Channel Support Centre Solution from Netxcell would provide an Omni-Channel Support Centre with an integrated inbound and outbound IVRS functionality. The solution would include a multi-channel platform for both inbound and outbound purpose. The channels would support IVRS, Proactive Notifications, 2 Way SMS, Mobile-App, Social Media, Website, Consumer Portals, Web Chat & E-mails. The solution would adopt a unified complaint registration redressal tool for an exhaustive complaint registration and redressal.
Netxcell’s Visual IVR is a service which connects customers to a support resource that can solve their problem/inquiry. It has the ability to enhance the customer’s experience with the customer care department. Visual Interactive Voice Response is conceptually similar to Interactive voice response (IVR) but with the addition of visual menus to enhance the experience. Navigating an IVR is cumbersome; a customer has to wait and hear the right options and select the right one. A caller has to constantly pull the phone away from their ear to press the right button. Visual IVR enables the customer to interact with a visual interface by touching screen on mobile. The Visual IVR sometimes utilizes video as part of its interface. The Visual IVR presents convenient access and thus ensures better adoption by customers.
Let the business happen over a conference call with Netxcell’s Audio Conference Solution. Netxcell’s Audio Conference Solution is developed and implemented to provide a novel way to conduct audio conference calls which may involve two or more than two participants.
A conference can be scheduled and participants are informed about it through an e-mail. The calls are password/pin protected. The solution comes with a 24*7 support to provide you with a seamless experience. The Audio Conference solution delivers superior audio quality to the entire conference room environment. The audio conference solution is equipped with a management utility which is capable of centrally managing the audio conference session as well as the entire audio conferencing system.
Netxcell Limited implements a highly secure & advanced system for Vehicle Monitoring & Tracking System. We provide consultancy services for design, development, implementation & maintenance of software solution for ‘Vehicle Tracking System’. Vehicle tracking facilitates the consumers with an online software system for booking a commodity online and transport it using a vehicle. The vehicle tracking system can incorporate the functionality of the existing system and strategically avoid the high cost of maintenance of the existing system with an organization.
The Online Passenger Reservation System (OPRS) provides online ticket booking services to the commuters. Using OPRS, commuters can pre-pone, postpone or cancel their travel tickets. The Online Passenger Reservation System (OPRS) offers ticket booking facility from anywhere to anywhere basis. This application has many features for operators and commuters. The application is compatible with Mozilla Firefox, Google, Internet Explorer, and Opera Chrome web browsers.